GLOFLEUR
Operated by iLUCK PTY LTD (ABN 35 167 702 712)
Sydney, New South Wales, Australia
Last Updated: [Insert Date]
Thank you for shopping with GLOFLEUR. We take pride in crafting high-quality solid perfumes and cosmetic products. This Returns & Refund Policy outlines your rights and our procedures in accordance with the Australian Consumer Law (ACL).
1. Your Rights Under Australian Consumer Law
Our products come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to:
- A replacement or refund for a major failure
- Compensation for any other reasonably foreseeable loss or damage
- A repair or replacement if the goods fail to be of acceptable quality and the failure does not amount to a major failure
Nothing in this policy limits your rights under Australian law.
2. Damaged, Faulty, or Incorrect Items
Please inspect your order upon delivery.
If your item is:
- Defective
- Damaged in transit
- Incorrect (wrong item sent)
Please contact us within 7 days of receiving your order at:
Include:
- Your order number
- A description of the issue
- Clear photos of the item and packaging
Once assessed, we will offer one of the following (at no additional cost to you):
- Replacement
- Store credit
- Refund to your original payment method
We may require the item to be returned before processing a refund or replacement.
3. Change of Mind
Due to hygiene and safety reasons, we do not accept returns for change of mind on:
- Solid perfumes
- Cosmetic products
- Any opened or used items
Please choose carefully before purchasing.
Under exceptional circumstances, we may approve a discretionary return for unopened and unused items in original condition. If approved:
- Return shipping is the customer’s responsibility
- A restocking fee may apply to cover payment processing and handling costs
4. Non-Returnable Items
We cannot accept returns for:
- Opened or used cosmetic products
- Custom-made or personalised items
- Sale or clearance items
- Gift cards
This policy ensures hygiene and product integrity for all customers.
5. Items Damaged or Lost in Transit
Once dispatched, orders are handled by third-party shipping providers (e.g., Australia Post or courier services).
If your parcel:
- Arrives visibly damaged — contact us immediately with photos
- Appears lost — contact us and we will lodge an investigation with the carrier
We will assist you in resolving the issue. Refunds or replacements will be processed in accordance with the carrier’s investigation outcome and Australian Consumer Law.
We recommend selecting tracked shipping at checkout.
6. How to Start a Return
To request a return, email:
Do not send items back without first contacting us.
Unauthorised returns will not be accepted.
If your return is approved, we will provide instructions on how and where to send your item.
7. Refund Processing
Once your returned item is received and inspected, we will notify you of the outcome.
If approved:
- Refunds will be processed to your original payment method
- Please allow 5–10 business days for processing
- Bank processing times may vary
8. International Orders
For international customers:
- Customs duties and import taxes are non-refundable
- Return shipping costs are the customer’s responsibility unless the item is faulty
9. Contact Us
If you have any questions about returns or refunds, please contact:
GLOFLEUR
Operated by iLUCK PTY LTD (ABN 35 167 702 712)
Sydney, NSW, Australia
📧 hello@glofleur.com
🌐 https://glofleur.com