GLOFLEUR
Operated by iLUCK PTY LTD (ABN 35 167 702 712)
Sydney, NSW, Australia
Last Updated: [Insert Date]
1. Order Processing
All orders are processed within 1–3 business days (Monday–Friday, excluding public holidays).
You will receive a confirmation email once your order has been dispatched, including tracking details (where applicable).
During product launches or promotional periods, processing times may be extended.
2. Domestic Shipping (Australia)
We ship from Sydney using trusted carriers such as:
- Australia Post
- Courier services
Estimated delivery times:
- NSW, VIC, QLD: 2–6 business days
- SA, WA, TAS, NT: 4–10 business days
Delivery times are estimates only and not guaranteed.
3. International Shipping
We ship internationally via Australia Post International or courier partners.
Estimated delivery:
- New Zealand: 5–10 business days
- USA & Canada: 10–20 business days
- UK & Europe: 10–20 business days
- Asia-Pacific: 7–14 business days
Customs delays may occur and are outside our control.
4. Customs & Duties
International customers are responsible for:
- Import duties
- VAT
- Local taxes
- Customs clearance fees
These charges are not included in product or shipping prices.
5. Lost or Damaged Parcels
If your parcel arrives damaged, contact us within 7 days with photos.
If a parcel is lost, we will lodge an investigation with the carrier. Outcomes will follow carrier policy and Australian Consumer Law.
Contact:
📧 hello@glofleur.com
🌐 https://glofleur.com